Polarize Your Handling

In applying resources to deliver results for the organization, management recognizes that the crucial resource is the employees, especially those in management positions and controlling resources.

People vary greatly in their management capabilities and in their skills and expertise, as well as in factors like temperament and motivation.

With a focus on the differentiation pole, management needs to match the particular abilities By abilities, I refer to general capability as well as social skills, temperament, and numerous other factors that are liable to affect success in relation to a particular task or general responsibility. of each employee to specific work demands. This allows each to perform at their personal best. (Staff members do not need to be aware of the details of work done by others in the way that they need to be aware of the authority of others.)

With a focus on the uniformity pole, management needs to provide a context which maximizes autonomy for all staff in regard to performing their work. The freedom to exercise discretion and back their own judgements should bring out the best and release everyday creative potential in everyone.

So there are two polar Centres in CG3-applying resources:

● Maximize Autonomy: CG3_U
● Match the Person to the Work: CG3_D

This raises the issue of which pole should be viewed as dominant by the management. The use of autonomy is most constructive if it is being applied to appropriate duties and suitable tasks. The differentiating focus should therefore be dominant in the mind of management.
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To devise adaptations that provide flexibility, management must recognize the community dimension of an organization, and the different ways that individuals are stressed and cope within it.

If management decides that something is unavoidable &/or required for the good of the organization, then it must be followed through. With a focus on the uniformity pole, management will set up standard procedures and provisions to assist. The term «offering» is used to clarify that this Centre is not about managing work. Standardizing offerings allows for simple efficient delivery, and provides an equality-based fairness of sorts.

However, there is a need to recognize that some employees are particularly inconvenienced or harmed by changes or situations that most other employees find acceptable, or at least tolerable. With a focus on the differentiation pole, management must therefore show personalized consideration.

So there are two polar Centres in CG5-devise adaptation:

● Standardize Offerings: CG5_U
● Show Consideration: CG5_D

This raises the issue of which pole will be viewed as dominant by the management. Standard offerings are more significant for the organization. In their absence, political complications develop and a battle between management and employee groups may even result. Consideration for any single employee must be assessed within the context of what everybody is getting, not vice versa. So the uniformity pole must dominate.
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Policies (including rules, strategies &c) are the way an organization is committed. By adhering to policies, the management shows commitment and also ensures the organization shows commitment (e.g. to strategic partners, to suppliers, to regulators, to investors).

The uniformity pole is about management requiring compliance from all employees without exception. Serious resistance to policy threatens implementation and can lead to dismissal of staff, even at times the CEO.

In the differentiation pole, management must define roles that specify general responsibilities needed by the organization's policies. Particular individuals are expected to adjust themselves so as to take on such roles.

So there are two polar Centres in adherence to policy-CG6:

● Require Compliance : CG6_U
● Define Roles: CG6_D

This raises the issue of which pole should be viewed as dominant by the management. Requiring compliance must be given more weight than defining roles because these roles flow from policy (not the other way round). So the uniformity pole should dominate.
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